BFCM Retention

Tackle Customer Retention

Let's keep things simple

Easily Collect all the Right Feedback

My Retention Playbook

Using data to create stellar customer experiences

Dealing with backorders and pre-orders 😵‍💫

Let's keep it simple and straightforward

Surprise & Delight

Creating Unforgettable Customer Moments 💞

The Future of DTC

CX edition 🧑‍💻

All Things Automation

Can we automate the whole damn thing? 😝

Setting up a CX team

Let's build a lean, mean, CX machine 🧑‍🔧

Attracting & Hiring Top (CX) Talent

The subtle art of talent attraction 💃

All Things Email & SMS

No Spam Pls 🙅‍♂️

What do I do with all this customer feedback??

Stop screaming at me - I'll teach you in 4 simple steps 😅